Error code 603

[garyturton1]

Keep getting error code 603 when trying to load programmes from ITV Hub. Rebooted box and tv still no change. How is this resolved  and how long will I have this issue?

[japitts]

TiVo doesn't have the ITV-X streaming app, so do you just mean ITV-branded OnDemand programmes?

Do you get the same error on VoD programmes from other broadcasters?

[garyturton1]

• Just ITV Hub programmes are giving this error code. I.e. Stonehouse which was shown on ITV 1. 

[japitts]

Can you explain the path you're taking through the TiVo menu system to find this programme?

I'll check this on my V6 later, but I have a suspicion that "ITV Hub" in this query is just a marketing phrase.

[garyturton1]

On remote control;

Home/catch-up/channels/itv catch-up/drama & soaps,

Then scrolling down to Stonehouse.

Error code 603 several times, then error code 804 the last time I tried last night.

[japitts]

Was the error 804, or 408?

Can you please try using OnDemand programmes from a few other broadcasters? Doesn't matter which they are, I want to eliminate this being an ITV-specific issue.

BBC uses their own app, so please try that just to prove your TiVo's internet connection. Also do you definitely have a TiVo, or a V6? check here please 

[garyturton1]

• Not sure what the error code was, maybe 408
• Only had a problem with ITV programmes, BBC iPlayer working fine
• Definitely using a Tivo box

[japitts]

Just to be clear, you can view OnDemand programmes from Ch4 & Ch5 OK?

if you're not sure, please try.

[garyturton1]

Same problem with channels 4 and 5 from catch up. Error code 408 with both.

What the hell is up with this? About to ditch VM if its not solved soon.

[japitts]

I can replicate this, as can relatives locally, so there's likely to be a fault.

I've raised this via the VIP section of this forum and have been told it's in-hand.