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Ravopaul
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Error code 602 repeats

My partner is virtually housebound and relies on the TV.  The TV keeps showing error code 602 despite repeatedly rebooting, turning tivo box on and off etc it keeps showing 602. PLEASE help its very very frustrating 

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newapollo
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Re: Error code 602 repeats

Hi Ravopaul,

Sorry to see there are issues with the box.

The advice according to help/virgin-tv-error-codes/602   is:-  

Try to re-play the programme you wanted to watch

By trying to play the programme again, you should be able resolve your issue.

If that fails then you need to speak to the TV Faults team on 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues, or late afternoon around tea time. 

When calling Faults you will get the automated response asking you to press 1 for the link to online support etc, ignore the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

You could also try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Martin_N
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Re: Error code 602 repeats

Hi Ravopaul,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you're having with your Tv services. 

 

I have taken a look on our side and it looks as though you've spoken with the team who have been able to assist with this. 

 

Please do let us know if you require any assistance in the future. 

 

^Martin

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