Virgin Media Community

[Teffy]

So we have been having an Issue with certain channels only where it comes up with Error code W02. 

As mentioned this is with certain channels only and has been going on for about 4-5 days. 

The options for error code W02 on the help walkthrough do not have a thing about this on just 2-3 channels. any ideas?

[japitts]

There's a strong chance that the channels you're seeing this on, are common to a particular broadcast frequency (known as a multiplex)

The advice on https://www.virginmedia.com/help/virgin-tv-error-codes/w02 is correct - if a reboot fails to clear this, then first call 0800 5610061 to check for any known faults in your area.

If nothing's reported, then assume your fault is only affecting you - or others haven't reported it. Call VM and report your fault - 150 (from a VM phone) or 0345 4541111 (from any other phone) and choose the options for "I have a fault with my TV service"