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LeedsAndy
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Error Codes and Pixelation

I am occasionally having difficulty replaying my saved programmes due to extreme pixelation and at the same time am having Error Code W02 on various channels including ITV4, BT Sports etc.

Have reset my Tivo V6 box and checked all of the cables etc but nothing seems to cure it.

Am located in Area 01.

Any Help available?

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Emily_G
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Re: Error Codes and Pixelation

Thank you for your post Leedsandy.

 

Can we please confirm if you've already checked our service status page for anything in regards to this? 

 

You can also run tests on equipment through this page if needed.

 

If you find no issues here could you please try the below steps:

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Thank you, Emily.

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LeedsAndy
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Re: Error Codes and Pixelation

Thanks for your reply, Emily.

Have tried all of the things mentioned and unfortunately i am still having the same issues.

Thanks

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Martin_N
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Re: Error Codes and Pixelation

Hi LeedsAndy,

 

Thank you for keeping us updated. I have taken a further look on our side and an engineer is required for this. 

 

I will private message you so we can look into this further. 

 

^Martin

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