Call150from your Virgin Media phone or mobile or 0345 454 111from any phone
Monday to Friday, 8am until 9pm Saturday 8am until 8pm, and Sunday 8am until 6pm
It's best calling first thing on a morning at 8am when lines are least busy, or late afternoon around tea time.
You could also try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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