I should also add that the above error code is usually followed by the C130 error code. I have to go through the same rigmarole every single time... losing the will... currently on my fifth stoppage on a 40 minute episode.
I do the network connection thing by following the prompts as they appear. Always takes around 3 or 4 attempts before it apparently reconnects.
I wish I didn't have to use VMS or the On Demand service but some times needs must 😕
I managed to get through the episodes in the end... I don't have the energy to call Virgin or VMS at the moment because my last few attempts to contact them to discuss broadband issues has ended up with me being on the phone to them for over an hour including all the waiting time.
On the front-left of your TiVo, there are 3 green lights. From L-R, "power" should be permanently on, "heartbeat" or "online" should be permanently on, and then remote input flashes.
When the connection drops or your VOD stops, does the middle/online light flash? If so, the TiVo's internal modem is losing connection which is more than likely a box fault - unless you're also having problems with your home broadband.
Unfortunately VM aren't the only company to have longer wait times at the moment, you may get more success by calling soon after they open at 8am, or perhaps calling from a phone with handsfree/speakerphone and getting on with something else while you wait.
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