Menu
Reply
GaryWP
  • 4
  • 0
  • 0
Tuning in
637 Views
Message 1 of 3
Flag for a moderator

Error CODE 7400

Hi,

My name service (TiVo box) was turned on yesterday and I have got the above error code.  I’ve tried to reset the box and when I phoned the activation line it placed me on hold and then cut me off after being on hold for 60 minutes.

Can anyone please help me activate my new box as I can only access a few minor channels (none even in HD!).

Thanks.

0 Kudos
Reply
japitts
  • 12.16K
  • 1.7K
  • 2.62K
Very Insightful Person
Very Insightful Person
616 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Error CODE 7400

As per the instructions on the error code, you need to call 0800 9539500. Quite often the automated service can process your activation without recourse to a C/S agent, but this is not always the case.

It sounds like you will need to try calling again I'm afraid.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Alex_RM
  • 4.5K
  • 259
  • 343
Forum Team
Forum Team
474 Views
Message 3 of 3
Flag for a moderator

Re: Error CODE 7400

Hi GaryWP,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry for the late reply, I can however see you've been able to contact us since posting and have been able to arrange an engineer visit.

 

Pop back and let us know if you need anything else once set up.

 

Alex_Rm

0 Kudos
Reply