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Help205
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Error 7400

Hi we had virgin media set up a few weeks ago. Main box works fine, but when it was set up by the engineer we didn’t have a TV for the second box.

He set it all up however the second box is showing this error code. I’ve tried to resolve via the app but it’s not fixed it. I spent 90mins waiting for the line to then go dead on me virgin media end.

This is really frustrating - is someone able to help or do I need to call again?

thank you!

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LittleMick73
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Re: Error 7400

Hi you need to phone the activation number 0800 9539500 have your account number area code and serial number of the box to hand. Regards Micky
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Help205
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Re: Error 7400

Thanks, yep I’ve called a couple of times over the last few days but impossible to get through. The last time, they dropped the line on me after over an hour. Very frustrating. 

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Help205
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Re: Error 7400

I’ve still not been able to get through!!

Does anyone ever answer the phone line?! Or should I email in a complaint to get it resolved if there’s no alternative way of getting through?

They've dropped the phone line on me a few times when I’ve been on hold for 90mins plus. 

Any help appreciated!

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