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mineshpatel1989
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Error 7400

Hi, 

about 2 weeks ago someone came to put in my virgin media box and now we finally have a tv to use it with. When i set it up all together im not getting and basic channels and im getting the error 7400

Cant get through on the phone because it just hangs up after 40 minutes..

And the text chat is pointless because no one replies

Does anyone know why I am getting this code? And yes I have reset the virgin box

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Superuser
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Re: Error 7400

This error occurs when the TV box has been powered off for some time and becomes de-activated from the cable network. Also if the box has never been activated.

You will have to persevere on the phone or wait here, potentially for a few days, to get this resolved.

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Forum Team
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Re: Error 7400

Have you called back into the team and got this resolved mineshpatel1989?

 

If not and you'd like me to take a further look into your account, please let me know and I can look into your account further.

 

Regards

Steven_L 

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mineshpatel1989
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Re: Error 7400

I did manage to get a call through but was unable to verify if it worked as I wasnt at my home. Could you take a look to make sure @Steven_L

Thanks,
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Forum Team
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Re: Error 7400

Yes sure mineshpatel1989, please respond to a private message that I will be sending over in a few moments.

 

Please respond to the message and I can look into your account.

 

Thanks

Steven_L

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