As the subject says . Error code 602 . I've been getting this constantly for several months now while trying to watch a programme stored on my box . I've had the box more than several years . I've tried various methods to contact virgin and sort the problem out to no avail . I've used the chat bot,made several phone calls,tweeted,Facebooked and now I'm here. I seem to be doing a lot of chasing around to rectify a fault not of my making and paying for a service I'm not getting . I was sent here from Facebook. This will be my last port of call .
I'm getting this problem on all sorts of recorded programmes,not just one. Sometimes it doesn't happen at all and the other times it will happen several times a day. I found that i needed to turn the box off and restart it.Somtimes this would work and other times it would say that the programme was still not available so the procedure had to be repeated.
My box is neither of these. I got this from the last link you sent me