I'm really sorry to hear that you've been having issues with your TV services. I always use my TV service for entertainment and a lot of important things, so I certainly understand what you feel when things aren't working properly. We always aim to provide the best service experience possible and we do value you as our customer.
Would you be able to tell us if you're still experiencing issues since your last post? Are you also experiencing issues with the other TV apps services like Youtube, Netflix and others?
I can see that you've done some troubleshooting on your end already, we can help further by looking into the account if needed, and identifying any issues there may be and we can do this via online chat.
Please click the red button saying "chat now", to start webchat.
Please keep us posted on how it goes and for any updates.