Menu
Reply
  • 3
  • 0
  • 0
Northerngirl80
Joining in
231 Views
Message 1 of 6
Flag for a moderator

Error 319

I am furious. I pay £70 and the TV service is unreliable. I have been trying for 30 mins to watch a program from on demand. I regularly have problems with the box connecting but live with it as it normally sorts itself after 5 mins of messing around. I am only get half the service so I should only get half a bill  Virgin I want this sorted. I have reconnected to the network via the settings and restarted the box. 

0 Kudos
Reply
  • 787
  • 26
  • 50
Forum Team
Forum Team
145 Views
Message 2 of 6
Flag for a moderator

Re: Error 319

Hello Northerngirl80,

 

I am very sorry to hear that,  do you get an error code when you try and access this? 

 

Thanks Joe_F

0 Kudos
Reply
  • 3
  • 0
  • 0
Northerngirl80
Joining in
136 Views
Message 3 of 6
Flag for a moderator

Re: Error 319

Yes, I get two different codes for different issues.

1. 319 when trying to access on demand.

2. The other off the top of my head I think it was C501 but not 100% sure. This happens randomly when trying to access recordings or when switching box on from standby.

0 Kudos
Reply
  • 530
  • 7
  • 29
Forum Team
Forum Team
107 Views
Message 4 of 6
Flag for a moderator

Re: Error 319

Which Box do you have at the moment?

 

Thanks

Ben_N

0 Kudos
Reply
  • 3
  • 0
  • 0
Northerngirl80
Joining in
81 Views
Message 5 of 6
Flag for a moderator

Re: Error 319

I have the small one, erm TIVO 6 something, the small one but not the 1TB one. :-S

0 Kudos
Reply
  • 2.05K
  • 49
  • 52
Moderator
Moderator
60 Views
Message 6 of 6
Flag for a moderator

Re: Error 319

Thank you for confirming this.

 

Are you still experiencing the same issues with this box?

 

As on demand is a value added service we would not be able to amend the bill for any issues with this specific service.

 

Nathan B

0 Kudos
Reply