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Carolyn1512
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Equipment

My VM box has fallen off the wall and i am unable to fix it. This has left the wires exposed causing intermittent breakdown of internet. VM have not answered my message of 3 days ago on their message system. When I try to phone the options dont allow me to speak to a person to explain and report the fault. It seams impossible to contact anyone. Grateful for any help. 

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japitts
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Re: Equipment

You should be able to speak to an agent by following the options on 150 for "I have a fault with my TV service", but then ignoring all further prompts. Any offer to "get a link" or "go online" should just be ignored.

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