Hi have you reported these issues to Virgin on the phone, that is the best way to do this, I appreciate it's not easy to get through, posts on here are answered in rotation so may take 3 or 4 days for a response from a virgin person to respond. Regards Micky
Sorry for the delay in replying. I have just spent a couple of hours trying to get my internet working. Service has been on and off all day, I can see the box at the end of the road and workmen have been there working at various times. In frustration I called virgin but having confirmed a broadband issue I was then given the choice of waiting or entering 1 to receive a text giving me a link to their online help service. Not really a choice when your broadband is down virgin! After the third reboot my broadband came back on, was that luck, are they fixing a problem - who knows, I gave up on the phone call after 39 minutes. Before anyone suggests that if I am so fed up with them I should leave, don’t worry I will be speaking to Sky at the weekend. I expect a far better product for the amount I pay, just under £1500 a year.
Hi Wellinghammer, I am sorry to hear that you are having issues with the broadband service, we have looked into the area and cannot see any outages at present. Can you confirm if you are still having issues with the broadband connection or has this since been resolved? - Chris
Hi Chris, broadband speeds are intermittently slow sometimes though nowhere near as bad as when your guy was working at the end of the road. No further pixelation for a few days now but series link still keeps dropping out.
Hi Wellinghammer, thanks for the message and sorry to hear that you are still having issues with the service, I cannot see any outages in the area and will send you a private message so that this can be looked into further for you. Chris