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Silverfox55
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Equipment Returns

I have ceased my Virgin Media service mid January. However I am not at that address to be able to return the equipment as I am staying at another address during the Covid lockdown. Obviously I shall not be returning to that address until it is legal to do so. Will I be charged for my late return of equipment. I will return the equipment as soon as I can when allowed to return to my home address.

Thanks

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JitteryPinger
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Re: Equipment Returns

Virgin aren't rushing returns on equipment due to the current pandemic situation so they will send the return instructions and box to your account address and you will get it when you get back.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

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japitts
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Re: Equipment Returns

I would certainly recommend calling VM to advise them of this.

May just prevent issues down the line.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Silverfox55
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Re: Equipment Returns

Have you tried calling Virgin recently?

Gave up after 2 hours of holding on!!

You just get referred to the web site which at the moment is as useful as a chocolate tea pot unless you want to buy something.

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