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Engineer visit

I have an engineer booked for next monday t investigate my outage(ref 73826626).However i have found that the cable from the road to the house has been cut. How do I let them know in advance of the visit. I have already spent over 3 hours on the phon.

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Re: Engineer visit

Hi

If you point the tech straight to the issue he will resolve this. 
If you PM me your account and address details I will add some notes to your account


Here to help! I'm a manager helping out whilst working from home. Find out more


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Re: Engineer visit

Thanks for your help. How do I pm you

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Re: Engineer visit

Hi you click on the person's name and select send message. Regards Micky
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Re: Engineer visit

Hi you click on campo7 name as he is part of the Forum Team, I'm just another virgin customer like you that contributes on here as its a public forum. Regards Micky