Thanks for your post and for reaching out to the Community Forums, PipsterC
Sorry to hear that your service install had not gone as you expected. As posted by other members in this post, regrettably due to the challenges in these unprecedented times, we need to apply a number of restrictions to home visits which will help us strike a balance between the health of our employees and the responsibility we have to keeping customers and our country connected during the current pandemic.
What that means is that in light of the current government guidelines we currently are able to fulfil only part of the order by arranging a technician to come and install your primary box alongside one additional room – however given we are ensuring visits are as quick and safe as possible we are currently limiting the number of additional rooms to 1 at the moment. If you are already a customer with existing services and requiring and additional outlet installed for an additional box, this also would not be completed at this time.
I will send you a private message to access your account and complaints.
Cheers,
Corey C