Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
282 Views
Message 1 of 4
Flag for a moderator

Elderly father cant see remote

Hi, my elderly father is partially blind and can’t see the buttons on the remote properly.

When there is a service message on screen, i am trying to guide him over the phone how to clear this so he can watch a program, but he cannot see the buttons properly.

any suggestions ?

can virgin set up so there are no service messages ?

0 Kudos
Reply
Highlighted
  • 4.52K
  • 470
  • 787
Superstar
216 Views
Message 2 of 4
Flag for a moderator

Re: Elderly father cant see remote

Hi the only way to describe it for him is to feel the 3 buttons along the bottom of the remote the one on the left is the clear option which should remove it, also if he can feel the round set up at the top of it in the centre is the OK button that will also remove it as you are telling it you have read it. Regards Micky 

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
188 Views
Message 3 of 4
Flag for a moderator

Re: Elderly father cant see remotehanks

Thanks

0 Kudos
Reply
Highlighted
  • 3.97K
  • 237
  • 465
Forum Team
Forum Team
164 Views
Message 4 of 4
Flag for a moderator

Re: Elderly father cant see remotehanks

Hi there @douglash4

 

Welcome to our Community and thanks so much for your first post - I am sorry that your Dad is having some issues with the buttons on the remote and also the service messages on screen. 

 

We do offer what is called an Accessibility Remote if you feel that may be easier for him to use. It's white with black buttons and is designed with partially sighted customers in mind. The buttons are different shapes to differentiate them and have a raised button on the number 5 to best locate the number buttons. 

 

There are also some changes that you can make to the screen itself to make it easier for him to navigate: If he has difficulty seeing his screen, both the V6 and TiVo has 'audio cues' which can help him find your way around his menus. These are sounds that show actions and reactions to button presses on the remote control.

There are five main audio cues:

  • A tone that starts low and goes higher - this means you've moved forward into the next menu.
  • A tone that starts high and goes lower - this sounds means you pressed BACK or returned to the previous menu.
  • A single tone - this sound means you've pressed a button when moving around the TV guide.
  • A deep tone - you'll hear this sound when you've tried to carry out an action that isn't available.

You can read more about those settings and more features on our dedicated Help page

 

If you want us to order your Dad a new Accessibility remote, please pop back and let us know 🙂 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide