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Jackwray2009
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Dvr problem

hi can someone please help me! I have searched for help and I have seen this is a common problem. I have had the dreaded dvr message on a green background appear after hours and days this has to fixed itself and a new box is needed can someone please contact me regarding sending a new one please! Can anyone help me please and advise what I can do please!!!?

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japitts
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Re: Dvr problem

If you have the "DVR has detected a problem" message, it means your box has failed and you'll need to report it to VM and arrange a replacement.

Call Virgin Media on 150 (From a VM line) or 0345 4541111 (From any other phone) and follow the options for "I have a fault with my TV service"

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newapollo
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Re: Dvr problem

Hi Jackwray2009,

Have you tried a different HDMI cable just in case that's faulty?

If that doesn't work then it seems you have the green screen of death and will need a box replacement.

It's not the words you want to hear, but the quickest method is using the phone unfortunately.

That's 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues or around tea time.

When calling Faults you will get the automated response asking you to press 1 for the link to online support, ignore the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

You could also try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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