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Downgrade

Hi. I would like to downgrade my V/M bundle but due to Covid and limited staff i am unable to speak to anyone via the phone as it is suggested. Replys by email can take up to 28 days. My contract runs out in a few weeks and is due to double in price. Any helpful suggestions pls. Thank you.

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Re: Downgrade

Hi GNT2051,

You can still downgrade your package, however you can't do it over the forums.

There isn't a customer facing email address.

The phone lines are still open.

You could try the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Downgrade

Hi.

Thanks for your time. I have just got through on 150.

Thanks