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Distorted sound when watching Netflix through Virgin box.

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Unable to watch Netflix through Virgin box connected direct to TV. Picture Okay but sound is distorted and high pitched?

All other channels/apps are fine.

Netflix works Okay on my I pad pro direct from Virgin Router/



Very Insightful Person
Very Insightful Person

Is this on any specific title, or affecting everything?

If other apps are OK, I would be minded towards this being an app-specific issue and eliminate a glitch by restarting your TV360 first.

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Many Thanks for your reply.

The issue is constant across all titles - but only when streamed through my Virgin T.I.V.O Box.

There are no issues watching Netflix on my I Pad pro using Virgin WiFi.

Hi BobSmith310553,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with watching Netflix service. 

To confirm, do you have any sound bars or other 3rd party devices connected to the Tv?