I’m not sure for Virgin Media are up to but this year I am having trouble with the loyalty discount. Not being offered any discounts. More like having to pay more. Then get told to ring after a few weeks to see if any more discounts are available. I get a feeling my current discount will expire then I will have to pay full price. Don’t know why they can’t tell me this on the phone so I can start looking at cheaper options elsewhere
we had a similar thing and have only stayed with virgin by the skin of our teeth. two friends too had similar issue with retentions. one got no discount the other a fiver. the latter has everything, films, sports etc.
should we get no discount next year we will be leaving virgin after 10 years. ultimately though, a discount isn't a right. but certainly my right to leave for something cheaper as it is yours.