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GRav
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Disconnected wrong TIVO box

Had a problem with the living room TIVO Box, it had a green screen saying detected serious problem, I  called customer services, gave the serial number of the broken box and was told I needed a new box.

 I Received the new box the next day, however they have discounted the wrong TIVO box! They have discounted one of the bedroom boxes.  

I called customer services today, to explain they have disconnected the wrong box. I was on the phone for 1 hour 46minutes, the agent tried various start ups, put on hold a lot, but he could not get it working and I was eventually cut off!

I need an email address for complaints.

thanks 

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JitteryPinger
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Re: Disconnected wrong TIVO box

Complaints can be submitted here https://www.virginmedia.com/shop/contactus/make-a-complaint

Don't expect any quick turn around.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
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japitts
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Re: Disconnected wrong TIVO box


@JitteryPinger wrote:

Don't expect any quick turn around.


As per https://www.virginmedia.com/help/virgin-media-complaint if your complaint isn't resolved, or you have deadlock, within 8 weeks from submission, you may use the CISAS arbitration scheme.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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