Menu
Reply
Ktjackson0
  • 2
  • 0
  • 0
Joining in
4,152 Views
Message 1 of 5
Flag for a moderator

Dementia friendly remote

My father just moved into a new flat with a new Virgin TiVo box and he can’t work the remote do you have a dementia friendly easy to operate big button remote control?

0 Kudos
Reply
newapollo
  • 14.01K
  • 1.88K
  • 4.31K
Very Insightful Person
Very Insightful Person
4,142 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Dementia friendly remote

Hi @Ktjackson0 

VM do offer an Accessibility Remote. It's white with black buttons and is designed with partially sighted customers in mind. The buttons are different shapes to differentiate them and have a raised button on the number 5 to best locate the number buttons. 

There are also some changes that you can make to the screen itself to make it easier for him to navigate: If he has difficulty seeing his screen, both the V6 and TiVo has 'audio cues' which can help him find your way around his menus. These are sounds that show actions and reactions to button presses on the remote control.

There's a  dedicated Help page  which explains the remote and buttons

You can use the contact methods on the bottom of that page to order one, or wait a day or two and a member of the Forum Team will pick this up for you.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
Ktjackson0
  • 2
  • 0
  • 0
Joining in
4,136 Views
Message 3 of 5
Flag for a moderator

Re: Dementia friendly remote

THank you Dave

I was hoping for a much simplified remote with just up down channels and up down volume. I found some on amazon but they aren't compatible with VM tivo.

I can't work out how to contact virgin (newbie) so I will wait for a reply from the moderator to help me order one!
Many thanks

Kate

0 Kudos
Reply
Gareth_L
  • 10.75K
  • 600
  • 1.19K
Forum Team
Forum Team
4,130 Views
Message 4 of 5
Flag for a moderator

Re: Dementia friendly remote

Hello Ktjackson0

Thanks for bringing this to our attention

I can imagine its a very stressful tine for you 

As advised we do have a Accessibility Remote which I can arrange to be sent out for your Father

I will need to send you a private message to pass arrange this 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

Gareth_L
  • 10.75K
  • 600
  • 1.19K
Forum Team
Forum Team
4,106 Views
Message 5 of 5
Flag for a moderator

Re: Dementia friendly remote

Thanks for those details Ktjackson0

I'm just looking into this for you 

Gareth_L

0 Kudos
Reply