I am trying to get a mortgage and when a credit check was done it flagged up a problem so went on to experian and noticed a default from virgin media after me cancelling when their prices went up in the correct time frame even tho virgin said i never. I refused to pay 2 months bills as I no I didn't owe this after arguing with them they said they would sort it this was 2016. Then in Jan 2017 they added a default to my credit report without me knowing. They then sent it to debt collector with sending me any letters asking for payment until debt one come through I paid bill in full and now it's still showing as default even tho I spoke to virgin and they have confirmed account is clear. I need this removed asap I have emailed credit file amendment team but no heard anything and we are due to sign for our new house on Thursday. Can anyone help please.
The account has been settled virgin media tried to charge me cancellation fee when I cancelled on time and they saying I didn't they then said they will look into it and first I new it was on my credit report was when mortgage company did credit check which is hindering me getting a mortgage and we need to move to bigger house due to one of my children having special needs and other complex needs who needs a room of her own. So I need this sorted asap