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Deceased Tivo Box

Sadly TiVo box won't turn on at all, is completely dead. Had it for ages so probably doesn't owe anybody anything BUT can't find any sane / rational contact point for VM at present to request replacement. Would be grateful for any (polite) helpful suggestions ...

Dr Don 

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Re: Deceased Tivo Box

Hi phone 150 free from a virgin phone or 0345 454 1111 from any other phone and go down the Tv faults route. Regards Micky
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Re: Deceased Tivo Box

Thanks Micky,

So far on hold for 20 minutes with inane music. I'll give it a few more minutes before cancelling my account with VM !

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Re: Deceased Tivo Box

That's entirely upto you, but giving notice to cancel will need a call to C/S too.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Deceased Tivo Box

Good point - but someone answered the call just as I reached the end of my tether !

 

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Re: Deceased Tivo Box

Hi DON6,


I'm sorry you've had problems with your box.

 

As you've now spoken to a member of the team, can you confirm this has been resolved?

 

Thanks

 

Melissa

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Re: Deceased Tivo Box

Hi Melissa,

Thank you. In principle the problem has been resolved - assuming the replacement box arrives in the next day or two, as indicated.

Have a good evening.

Dr Don

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Re: Deceased Tivo Box

That's great, thank you for letting me know.

 

Please do let us know if you need any further help 

 

Have a good evening too 🙂

 

Melissa

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