• 2
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Daily TV failure at around 4.00PM

This problem has happened daily this week.  The waiting time for help is an hour.  Automated test finds s102 or c130.  Switching off and on doesn't help.  after an hour or so it all works OK again.

I've also had a few internet problems, switching over to BT internet and having to be reset back to VM.

Any ideas?

Is the network too busy with home workers to cope?

The same fault at the same time seems suspicious.

0 Kudos
  • 14.6K
  • 1.57K
  • 3.26K
Very Insightful Person
Very Insightful Person
Message 2 of 2
Flag for a moderator

Re: Daily TV failure at around 4.00PM

This sounds like something is interfering with VMs network signals. More than likely it’s a noise problem being caused by something either in your house or in the street. If the network is not watertight, due to a degrading connection or someone making unauthorised alterations to VMs cabling this can cause interference to leak in.

Heavy internet use does not affect Cable TV, which uses a broadcast system similar to Digital terrestrial (Freeview) & Satellite TV. But the fact that both TV & internet are affected at the same time is likely to coincide with something electrical being switched on.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped