Menu
Reply
Chryssie-W21
  • 7
  • 0
  • 0
Tuning in
810 Views
Message 1 of 6
Flag for a moderator

DVR serious problem.

DVR box has died, green screen.  Tried for 3 hours to get through to support to order a new box I get cut off every time. Need help on this please.

0 Kudos
Reply
japitts
  • 14.42K
  • 1.92K
  • 3.29K
Very Insightful Person
Very Insightful Person
787 Views
Message 2 of 6
Flag for a moderator

Re: DVR serious problem.

If this is the green screen that also says "the DVR has detected a serious error" then I'm afraid you will need to call to arrange your replacement box.

Call queues are high at times at the moment, but everyone who needs to call Virgin has the same issue.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Chryssie-W21
  • 7
  • 0
  • 0
Tuning in
775 Views
Message 3 of 6
Flag for a moderator

Impossible to get through to support.

Is 7 hours a reasonable time to keep phoning 150 to report green screen? It’s constantly engaged or when I follow instructions I get cut off. Covid can’t be blamed for everything, I will look at cancelling my contract as this is appalling customer service. 

0 Kudos
Reply
japitts
  • 14.42K
  • 1.92K
  • 3.29K
Very Insightful Person
Very Insightful Person
748 Views
Message 4 of 6
Flag for a moderator

Re: DVR serious problem.

I've merged your duplicate threads 😉

Just tried calling faults myself, and after the usual "press 1 to get a text message link" (which I ignored) I was put into the call queue whereupon I hung up.

Apart from the warnings of long wait times, are you still having issues?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Chryssie-W21
  • 7
  • 0
  • 0
Tuning in
743 Views
Message 5 of 6
Flag for a moderator

Re: DVR serious problem.

I have tried so many times but haven't even been able to get through to report green screen. There’s no code that matches the options. The box has been ‘dead’ from 7am.

0 Kudos
Reply
japitts
  • 14.42K
  • 1.92K
  • 3.29K
Very Insightful Person
Very Insightful Person
740 Views
Message 6 of 6
Flag for a moderator
Helpful Answer

Re: DVR serious problem.

Option 1 for TV, broadband & home phone

Option 2 for faults

Option 2 for TV faults

Ignore any further options, they are intended to discourage you from queuing.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks