I am getting a green screen on my TV with the message that there is a serious issue with the DVR. I’ve waited the recommended three hours but I’ve seen no change. I take it from other posts that this really is a serious issue so how can I get a replacement box? Thanks.
I Have a green screen on my tv which says serious issue, I cannot get any response from VM on phone and have also left it for more than the 3 hours......... it has now been 13 hours can someone help please
As per previous posts in this thread, calling 150 (or 0345 4541111 from any other phone) and following the options for "I have a fault with my TV service" is the quickest method to report your issue and get your box replaced. I appreciate the call queues sometimes can be frustrating, but the alternative contact methods are slower still.
VM staff work their way through these posts, but it can take a few days.
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