Virgin Media Community

[AntM9013]

I have tried to call customer services but the line keeps hanging up. I have had the DVR detected issue message with green screen since 8am (over 8 hours) and restarting from the mains etc has not helped. How do I get this sorted as your lines aren’t connecting to advisors?

[SCA1972]

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.  
https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Alternatively you can wait for one of the VM forum team to get this thread, which may also take a day or two.

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Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.