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MrsC73
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DVR failed Virgin no help

My DVR has gone down, I've rang Virgin 3 times today but was fobbed off with 'there are problems in your area'

Does anyone have any tricks or tips to get this fixed or to get the CS to actually help?

 

All issues solved with local outages but still no service for us and still the dreaded green screen.

Seriously considering going back to Sky

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japitts
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Re: DVR failed Virgin no help

Just to confirm, do you have the "DVR has detected an error" green screen?

And VM wouldn't arrange a replacement/tech visit because of an outstanding area fault?

If you can confirm these 2 pertinent points, then we can give things the necessary nudge for you.

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MrsC73
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Re: DVR failed Virgin no help

Yes and yes!

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MrsC73
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Re: DVR failed Virgin no help

Sorry my last message is a bit confusing.

 

Yes it's the green screen DVR error.

There were issues with all services in our area today. They seem to have been fixed according to the service checker.

 

We still have the green DVR page

 

Thanks for your help 

 

Toni 

 

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japitts
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Re: DVR failed Virgin no help

There are circumstances where an existing network fault can prevent box faults being raised, but something's going wrong if the DVR Green screen error is one of them.

I've escalated this thread to VM forum staff to pick this up if you're not able to resolve via C/S in the meantime. Hopefully this'll lead to common sense prevailing.

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Sasha_W
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Re: DVR failed Virgin no help

Hi @MrsC73

 

Welcome to the forum page and thanks for posting this on here. 

 

Sorry to hear you're having an issue with you DVR, but we are more than happy to help. 

 

It looks like you might need a technician so I will pop you over a PM so we can get this looked into further for you. 

 

Please look out for the purple envelope at the top right hand corner of your screen as this will take you to PM's

 

Thanks 

Sasha - Forum Team


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Sasha_W
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Re: DVR failed Virgin no help

Hi Toni, 

 

I have booked you an engineer and have PM'd you the details. 

 

If you wish to change this then you can via your online virgin media account at your orders section. 

 

If you do have any more issues please do let me know and I am more than happy to help you. 

 

Hope this is all  okay for you. 

 

Have a fab day 🙂 
 

Thanks 

Sasha - Forum Team


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