My box is continuously restarting, then going to a green screen saying DVR has detected a serious issue. I am unable to get through to anyone on the phone due to call centres being closed, no response on the message service and this has been going on for 4 days.
I guess I need a new box but can anyone suggest how to go about getting one if I can't speak to a call centre?
The 'phone line closes at 6pm on a weekend. It opens at 8am each day. You should try calling tommorow 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (TV Faults) butbest to call at 8am to avoid call queues. When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.
You could also try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
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