• 10
  • 0
  • 1
Tuning in
Message 1 of 2
Flag for a moderator

DVR Screen Issue

I keep getting a scary green DVR warning message on my TiVo V6 box.  I’ve followed instructions from online advice but it keeps coming back.  Recordings are all pixelated and occasionally virgin turns off and takes ages to reboot. I’ve unplugged, restarted etc but it’s all still rubbish.  After a 35 minute wait on the phone, with no answer, I’ve giving up and gone on here... please help VIRGIN, the service over the last year has been getting worse, whilst your prices have gone up.  I believe the hard drive is kaput and I need a new box. Thx 

0 Kudos
  • 12.31K
  • 1.7K
  • 2.65K
Very Insightful Person
Very Insightful Person
Message 2 of 2
Flag for a moderator

Re: DVR Screen Issue

If this is the "DVR has detected an error and is taking 3 hours to fix it", then your hard drive has indeed failed and you need a new box.

The quickest way will be to persist with queuing - there's the text message service (07533 051809) which gives a response after a day or so.

Alternatively VM staff respond on here, but the current wait is around a week.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos