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DVR Repair Green Screen

Hi,

Wonder if someone could help please.

We have started to get a green screen DVR repair error on our TIVO box, which keeps trying to reboot, but returns back to the green screen.

Will this require a replacement TIVO box, and if so, what is the best way of arranging this.

Many Thanks

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Re: DVR Repair Green Screen

Green screen means that your hard drive has failed, you will need a new box, either wait here for a response or give them a ring 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: DVR Repair Green Screen

Hi Denlew, thanks for posting and welcome to our community.

Sorry to hear you're unable to use your TiVo box. To help me look into this further, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.  

Regards

 

Lee_R

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Re: DVR Repair Green Screen

Hi DenLew

Just a quick note to make sure you're happy with what we've done for you so far?

Kind regards


Lee_R

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Re: DVR Repair Green Screen

My TV has this screen. Do I need a new box?

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Re: DVR Repair Green Screen

Thanks for posting Tcp1903, sorry to hear you're having issues with your TV service.

To look into this further I am going to send you private message.  Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

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Re: DVR Repair Green Screen

Hi Tcp1903

Just a quick note to confirm you're happy with our response and your issues have been resolved?

Regards


Lee_R

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Re: DVR Repair Green Screen

Hi Lee,

Yes that'd all fine - thanks for all your help.

Much Appreciated

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Re: DVR Repair Green Screen

You're welcome DenLew

Remember we're here if you need us, in the future.

Regards

 

Lee_R

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Message 10 of 12
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Re: DVR Repair Green Screen

Hi. I've got the same DVR serious problem message on the green screen. From what I've read on here that seems to mean needing a new box. Customer support is closed now. Presume its wait till tmrw and phone?

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