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DVR Green Screen

Joining in

I have seen a thread about this previously and I am now having the same issue

For over a week my Virgin Media box has not been working. It shows a green screen and mentions a DVR fault and doesn’t seem to fix itself. From a previous post it seems that a new box is needed. 

The issue is that I have not been able to get in contact with anyone over the phone and the only response that I am receiving is an automated response so I am hoping to receive some help with this problem. Thanks


Very Insightful Person
Very Insightful Person

Hi @Jcpannick 

You've posted in the Tivo forum. Do you have a Tivo or a V6 box?

Tivo's are no longer being replaced like for like as they are discontinued. If you also have a broadband subscription with VM then the box will be replaced with the newer V6.


How quickly do you want a tech visit?  It  takes a day or two for a member of the Forum Team to pick up threads and then contact you to arrange a tech visit.

It's quicker to call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

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Thank you for your help!

Apologies, it is a V6 box. Hopefully a member of the Forum Team is able to contact me soon. I will attempt to call 150 as advised if not.

Many thanks!

Hi Jcpannick

Thanks for posting and welcome to the community.

I am sorry to hear of the issues with the TV box. I can see from a system check, you've got a tech visit booked in.

Let us know how it goes


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill


This is all sorted now. Many thanks!