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Anthony1953
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DVR Box Serious Problem

I have the DVR problem and it looks like I need a new box but the contact phone number 0345 454 1111 doesn't allow you to speak to anyone and the online service request is not working either as I have logged 2 requests and have had no response.

My TV has been down since last Friday - how do you square this circle?

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japitts
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Re: DVR Box Serious Problem

When you call the C/S number, you choose the options for "I have a fault with my TV service".

The IVR may attempt a few remote diagnostics and if it does, play along - it may offer you an appointment, in which case accept it. If it hangs up on you, redial immediately.

If you get offered inducements to avoid the queue (pressing for a link, pressing for a text message etc), ignore them and don't press anything.

You should then join the queue for an agent.

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