Having joined virgin just under a week i have tried to get in touch with customer service for the last few days but no luck.
In my view this is the worse i ever seen , still within the 14 days cooling off period and am considering to cancel the contract
Thanks for your post and welcome to our community 🙂
I'm sorry to hear you've not had the best experience to begin with, this isn't the kind of start we'd have wanted for you.
Have you been able to get in touch with us since your post on Friday? If not, can you please let us know how we can help.