I had a mobile phone account which I opened in 2009 and its showing as a missed payments from 2016? This was paid off and another mobile phone contract was started. My concern is why 7 years later it looks like both contracts have had missed payments since 2016. This is having a huge effect on my credit file. How do I get this changed, as after 6 years it's meant to drop off your credit report regardless of the outcome!