Virgin Media Community

[ste1984]

Like many others it seems, I was going through my credit file and noticed a random default from Virgin on my account from 3 years ago finalising an account on my departure?

Have seen numerous messages regarding people struggling to get through anywhere to change this so any help would be appreciated.

[Natalie_L]

Hi ste1984, 

Welcome to the Community and thanks for getting in touch. 

I am sorry to hear you have an unknown default on your credit file. 

When you closed your account with us, was the payment made in full for the final statement?

Thanks 

[ste1984]

Yes, even checked with Virgin over the phone.

I have emailed in and they have requested that is is taken of my credit file within 2 weeks so will contact if it hasn't. 

Thank you