on 31-05-2023 17:07
Hi,
I am having a new driveway installed, but the contractor has cut through my cable. I am finding it impossible to contact Virgin regarding this. I have made a technicians appointment online, by saying my service is not working, is this suitable for this type of problem?
Thank you
on 31-05-2023 19:15
What is the problem you have with your service? I would assume that by having your cable cut, that you are off-service?
If not - what is the issue? I don't personally see anything wrong with using whatever options it takes, to get a tech appointment if that is what you genuinely need. But many problems can either be perceived, or resolved by other means - and don't necessarily need a tech appointment. So what's your issue - are you off-service?
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on 31-05-2023 19:27
I imagine you are well and truly cut off.
Keep in mind that there will probably be a modest £25 no fault call out fee here too.
on 01-06-2023 12:28
Thank you for your reply.
My underground cable is now in 2 pieces, so well & truly no service. I have now managed to get an appointment to have the cable fixed.
on 01-06-2023 12:29
Thank you.
Yes, £25 fee, this will just be passed on to the contractor.
on 04-06-2023 10:10
Hi @Ianhoward49,
Glad to hear you have an engineer visit booked.
Let us know how it goes.
Happy weekend 🌞