Menu
Reply
Gatekeeper2020
  • 1
  • 0
  • 0
Joining in
662 Views
Message 1 of 3
Flag for a moderator

Contact Virgin Media Regarding Technical fault and possible upgrade?

I am completely unable to talk to Virgin Media, no one bothers to answer 150, when you go to the web site it just say "ooops something has gone wrong" no one responds on twitter. We have an issue with catch up continually dropping. We have rebooted umpteen times. We have a really old tivo box. How on earth do we get in touch with virgin, or book an engineer?

Tags (1)
0 Kudos
Reply
Anonymous
Not applicable
660 Views
Message 2 of 3
Flag for a moderator

Re: Contact Virgin Media Regarding Technical fault and possible upgrade?

try calling early morning
0 Kudos
Reply
Steven_L
  • 5.28K
  • 371
  • 537
Forum Team
Forum Team
403 Views
Message 3 of 3
Flag for a moderator

Re: Contact Virgin Media Regarding Technical fault and possible upgrade?

Hey @Gatekeeper2020,

 

Sorry to hear of the issues that you're having with your broadband connection and your catch up services.

 

I have been able to locate your account and can see that there is an area fault, you might find that these services are intermittent at the moment: Virgin Fibre, Interactive TV, Catch Up TV, TV On Demand TiVo® or V6 home menu. 

 

The issue has an estimated fix time of today at 1pm, so hopefully the problem will be dealt with today and your full services restored.

 

Regards

Steven_L

0 Kudos
Reply