I posted a Trust Pilot review of VM and was sent this reply:
Hi Andy, Thanks for taking the time to leave a review. I am sorry that you've had a poor experience with our services. This is really disappointing to hear, and certainly isn't the standard of service that we would expect to provide. Could you please get in touch via our Community Forum (virg.in/VMforums)? A member of our team will be happy to look into things for you, and can provide some further support.