Virgin Media Community

[hallnataliesey]

On the letter i recieved stated i need to send you text to 84 555 message my address and you will collect the hub i did it the next day i received the letter but message not receiving from your side. Please collect your hub

[David_Bn]

Good Morning hallnataliesey, thanks for your post on our Community Forums and a very warm welcome to you!

Can you please advise me if you've been able to give our hub back to us since your post on Tuesday?

We have been working to have employee's picking up pieces of equipment from properties, has this been carried out for you?

Kindest regards,

David_Bn

[hallnataliesey]

Hi 

I spoke on the phone i was told you will pick it up but no one came to collect up to date

THanks

[David_Bn]

Thanks for coming back to me hallnataliesay,

Did we offer you a time frame for when this was due to be picked up?

Can you tell me when your services were disconnected?

Kindest regards,

David_Bn

[hallnataliesey]

Hi the time frame was not given 

Old connection was disconnected i have a new contract with you

[David_Bn]

Thanks for coming back to me, let's take a closer look into, check out the purple envelope in the top right hand corner for a PM from me

Kindest regards,

David_Bn