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johnasimmons
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Clicking noise

My TiVo has started to click when on.. about 20+ clicks then stops then does it again a hour later... and so on

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johnasimmons
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Re: Clicking noise

Also noticed a couple of my recordings are sticking and pixelating... is this the hard drive failing? 😞

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japitts
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Re: Clicking noise


@johnasimmons wrote:

Also noticed a couple of my recordings are sticking and pixelating... is this the hard drive failing? 😞


Almost certainly, yes. You need a new box 🙂

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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johnasimmons
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Re: Clicking noise

Hi

can one of the VM Forum team contact me about this please... thanks in advance 🙂

regards

 

John

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Martin_N
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Re: Clicking noise

Hi johnasimmons,

 

Thank you for your post. I'm very sorry to hear about this. 

 

Can you confirm if you have completely disconnected the box and reconnected it? Have you ever had a replacement box concerning this? 

 

^Martin

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johnasimmons
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Re: Clicking noise

Hi Martin

done as you requested before I wrote the problem on here but done it again and still the same problem... It constantly clicks at various times during the day (approx. 20 to 30 clicks) and on recordings the picture is jamming or pixelating for a few seconds - usually twice in a hour long recording.

I have never had this box replaced, it is getting on a bit now...

hope this helps

regards

John

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David_Bn
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Re: Clicking noise

Hi John,

 

I've taken a look into your account and it looks like we'll need to offer you a new box.

 

Can you please confirm the final three digits of the serial number on the set top box? 

 

This will be able to identify which set top box has the issue and needs replacing, can you also confirm if you are able to install this yourself via QuickStart or if you need an engineer visit?

 

Can you also confirm if the TV you're using for this replacement box has a HDMI socket?

 

Kindest regards,

 

David_Bn

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johnasimmons
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Re: Clicking noise

Hi David

the final 3 digits are 5CE

I can install via QuickStart, have done this before

My TV has a HDMI socket

Will the replacemant box be a TiVo or a V6?

regards

John

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David_Bn
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Re: Clicking noise

Hi John,

 

Thanks for the response.

 

I'll seek to take this to PM as I've been having an issue processing this order for you

 

Check out the purple envelope in the top right hand corner of the screen for a PM from me

 

Kindest regards,

 

David_Bn

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