You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
Thanks for your post and apologies to hear that your cable has been broken by another company.
Even though this was done by City Fibre, it would still be Virgin Media who would need to repair things.
Checking things this end, I can see the hub is now online so I am assuming things have since been sorted for you. If this is not the case, please pop back and let us know so we can help further.
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