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JamesGogo
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Charged for 2 years for service not received

Hello

I have had found out today that as I did not order a TiVo Set Top box by July 2018 that my Virgin TV service has been removed and yet I have been paying £26.99 a month.I have had depression and failed to recognise that what I thought was Virgin channels was terrestrial.Virgin has insisted on 30 days notice to disconnect and no refund for the last 22 months of a service I never received .Please advise.

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jb66
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Re: Charged for 2 years for service not received

Virgin policy gives you a refund from the day you report the fault to the day they fix it. Virgin cannot fix something they are not aware that needs fixed. 

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