Channels missing.

[PorkyThePig]

Hello everyone!

as of today I have no channels between 205 and 280.

the virtual assistant gets me nowhere. Can anybody suggest what I should do next?

Very grateful for any help - Porky. 

[pm71 · Accepted solution]

There were major changes to the channel numbers this morning.

Changes to the TV Guide 

I have just checked my EPG and you are correct there are no channels between 205 & 280, they will have been moved as part of the changes.

As a side note, I now have two 114 channels - Alibi HD & STV+1

[PorkyThePig]

Thanks, so it’s not just me. The missing channels are, of course, in the new channel listing. I wonder if anybody at VM has noticed…

[newapollo]

Hi Porky,

You can always see the latest TV channel guide on the following page (you could save as a bookmark/favourite in your browser)

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/virgin-tv-channel-guide 

[Sabrina_B]

Hi @PorkyThePig 👋.

Thanks for reaching out to us. Apologies you are having issues in relation to the change of Tv channels. This guide will assist you 👉 TV Guide.

Hope this helps.

Sabrina

[PorkyThePig]

Thanks, but this has nothing to do with the reassignment. I am completely missing a whole range of channels, as is user pm71. 
I spoke to an agent this morning. He told me that it would be “escalated to IT with a 4 hour target”.

I need hardly add that it is not fixed yet. I will follow up in the morning. 
And I did not mean to mark this as “solved”, I was only trying to thank user pm71 for the input. 

Thanks, everyone, watch this space!

[PorkyThePig]

Sorry chaps, it appears that I was looking at an old channel guide all along! Despite it being dated June 23. 
Thank you all for your patience!