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Channel tv guide moving

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Heather
Joining in

on ‎13-11-2023 10:21

Has anyone had problems when going to the tv guide looking to see what's on. Suddenly the page just keeps rolling when you try to exit the page or press ok it starts up again. Couldn't  turn off tv with remote control. In the end had to turn off box! This has happened three times not sure why any ideas? Thank you

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newapollo
Very Insightful Person
Very Insightful Person

on ‎13-11-2023 23:20

Hi heather,

It might be a faulty remote, even fluff or crumbs sticking or locking the remote keys.

Have you tried inserting new batteries?

The remote might need setting up again. Check the help page <<< here >>>  if it's still not working after following those instructions there is also  a link to order a replacement remote.

There's also a link on the order remote page to download the TV Control app which you can use as a temporary remote for the tivo box.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

·.¸¸.·´´¯`··._.·* Wishing you a Merry Christmas and a Happy New Year *·._.··´´¯`·.¸¸.·´

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newapollo
Very Insightful Person
Very Insightful Person

on ‎13-11-2023 23:20

Hi heather,

It might be a faulty remote, even fluff or crumbs sticking or locking the remote keys.

Have you tried inserting new batteries?

The remote might need setting up again. Check the help page <<< here >>>  if it's still not working after following those instructions there is also  a link to order a replacement remote.

There's also a link on the order remote page to download the TV Control app which you can use as a temporary remote for the tivo box.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

·.¸¸.·´´¯`··._.·* Wishing you a Merry Christmas and a Happy New Year *·._.··´´¯`·.¸¸.·´
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Heather
Joining in
In response to newapollo

on ‎14-11-2023 08:12

Thank you for info will give it a try. Hadn't thought of remote although l did check batteries.  Thanks again

Heather 

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Paul_DN
Forum Team
Forum Team
In response to Heather

on ‎16-11-2023 10:48

Hi Heather,

Thank you for reaching out to us in our community and welcome back, sorry to hear you have been facing issues with your TV Guide moving, I was able to locate you on our system with the details we have for you and can see you have spoken to us regarding the remote, please let us know how things go.

If you do have any further issues, do not hesitate to reach back out.  

Regards

Paul.

 

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