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georgewill94
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Change of package

Hi,

I've just been on the phone to someone at Virgin who changed me to a cheaper package than I was paying, so was just wondering if someone knew how quickly that appears in your portal?

Also, they increased the number of channels I have (happy days!) and was wondering how quickly the changes apply before I have to reboot my tv box?

Any info is appreciated.

Ta,
George

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newapollo
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Re: Change of package

Hi George,

Changes made over the phone are usually applied immediately.

It can take a few hours to be reflected in your online account, or for the email detailing the changes to be sent.

Instead of rebooting your box you could try the following using your remote control.

Press Home Help & Settings > Help > Virgin T> then go up to the top of the screen and select TV Care and press OK >  Missing Channels.? > Refresh my channels list

 

Dave

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Robert_P
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Re: Change of package

Hello Georgewill94

 

Thanks for taking the time to contact us via the forums in regards to your recent conversation and package change. We appreciate you raising this via the forums and welcome to the community.

 

As newapollo has already advised any changes made usually take place within a couple of hours, unless you asked for them to change on a specific date. Has  your online account virg.in/myVM updated to reflect the new package and price?

 

Rob

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