Virgin Media Community

[Anniegrim]

On trying to watch programmes on catch up it invariably crashes throughout the programme at least once but generally more than this.  Always have to check the connection every time and eventually resort to rebooting the whole system (have checked that all wires are connected properly)

Just recently while watching live tv the pixelation on several channels is dreadful and makes watching the programme impossible.  Has happened on different channels at different times (just this afternoon it was happening on 'Pick' but happens a lot on Stv and BBC.  To sort this we have to reboot the TiVo box thus missing around 5 minutes of the programme!!  Have seen us rebooting around 3-4 times a day throughout the day!!

i have checked on forums here and have done everything suggested and it is still not sorted and I have resorted to this as I cannot hold on the phone to customer services for ages for then having to explain this to someone who can't understand what I'm saying!!  I had an issue resolved on here previously so hopefully this can do the same this time!??

thanks, Anniegrim

[japitts]

Do you have a TiVo or a V6 box?

You can check if you're not sure - https://my.virginmedia.com/your-tv-box/index.html 

Your box certainly sounds a little unwell. Pixellation on live TV is a symptom of incoming signal issues, but you shouldn't need to reboot the box anymore than perhaps once a week.

[Anniegrim]

I'm sure it's a TiVo box

Thanks

[japitts · Accepted solution]

I'd strongly recommend calling VM and reporting this as a fault.

The chances are, your box is slowly (or not) dying a death, and needs replacing.

[Anniegrim]

It's only 1 year old!!  Do they give you second hand refurbished boxes??

[japitts]

If you don't have Virgin broadband, then you'll get a TiVo as a replacement. If you have VM broadband, you could well get a V6.

[Anniegrim]

I do have broadband with virgin!!

will see what happens - thanks for your help and if one of the virgin operators don't come onto this thread soon I'll contact the customer service, however, as I said in my original post, it's very difficult to explain over the phone as I cannot hold a lengthy conversation as my voice gets very weak after talking for a few minutes and when I contacted them previously I got an operator that I couldn't understand very well along with a very bad connection with them which didn't help!!  

Thanks again, japitts

[Ajans]

I have same problem. Cant speak to a human at Virgin, their automated answer is turn it off and back on again. Their amazing online fault service gives the same answer.  Absolutely useless.

[Anniegrim]

I managed to get hold of customer service via an online chat and they organised a visit from an engineer which happened this morning.  

They have changed my box from a TiVo box to a v6 box.

so far so good on this so thanks for help on this topic and we will see how this progresses!!

cheers

a

[shaleman]

Hi, I wondered if the new box has cured the issue with Catchup TV?

I have been experiencing the same issues with the connection being lost when trying to replay programmes using Catch Up. I have a TivoBox.